Our offices

  • Gdańsk, Poland (HQ) Arkońska 6/A3
    80-387 Gdańsk
    Poland
  • Warszawa Grzybowska 62
    00-855
    Warszawa, Poland
  • Halifax, Canada 6080 Young Street, Suite 403
    Halifax, Nova Scotia
    B3K 5L2
    Canada
  • Moscow, Russia Krasnopresnenskaya nab.12
    entrance 3, office 609
    123610, Moskva
    Russia
    +7 495 545 48 36
  • Boston, USA 71 Summer Street
    5th floor
    Boston  MA 02110
    USA
  • São Paulo, Brazil Av. das Nações Unidas,
    12901 - Cidade Monções,
    São Paulo - SP,
    04578-910 floor 23 office 132.
  • Kuala Lumpur, Malaysia GetResponse Malaysia Snd. Bhd
    Unit 17-2, Level  17,
    Wisma UOA II,
    No. 21, Jalan Pinang,
    50450 Kuala Lumpur, Malaysia
    +6 03 2242 0321

Additional terms of use for add-ons and third-party services

Effective as of July 1, 2019


A. General

Unless expressly stated otherwise, these Additional Terms apply to the use of add-ons and third-party services. When you choose to use a specific add-on, or integrate with a third-party service, you also agree to the applicable Additional Terms. The ability to use add-ons and third-party services is considered part of the Service offered by Dosender (as defined in our standard Terms of Service).

Please read the below terms carefully before you start using an add-on or third-party service integration, as they set the most important rules of their use and constitute a legal agreement between you and Dosender.

Additional Terms do not replace standard Terms of Service (including our Privacy Policy and Anti-Spam Policy) but supplement them, and the standard Terms of Service continue to apply once you have enabled an add-on or third-party service integration. Except as otherwise defined in this document, all capitalized terms used in the Additional Terms have the meaning attributed to them in the Terms of Service.

You are liable for being familiar with and adhering to all applicable provisions of law, rules and regulations – in particular but not limited to data protection, privacy, electronic communication regulations, as well as those relating to taxes – that apply your use of a specific add-on or a third-party service. You agree to observe any amendments to these laws and regulations, and comply with their currently binding version. You are solely liable for determining if our Service, add-on, as well as the third-party service, are suitable for you in view of such laws and regulations. You represent and warrant that you have provided information, obtained and hold (or will obtain and hold) legally required consents and process personal data in accordance with all applicable laws on personal data protection. Such laws refer to all applicable international, federal, state and local laws, rules, regulations, directives, governmental requirements and binding instructions currently in effect, as they are amended and as they become effective relating in any way to personal data protection, privacy, confidentiality, security (including cybersecurity) and electronic communication, including without limitation the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), and more specific rules or laws of EU Member States.

You can stop using a particular add-on or third-party service integration at any time.

We may also, at our sole discretion and without liability, modify the add-on or third-party service, or discontinue its availability at any time.

Third party-service providers and Dosender are independent contractors and not employees, partners, affiliates, agents, representatives, or joint ventures of one another, and neither have any authority to bind, control, or influence decisions made by the other. You understand and agree that Dosender is an independent party and has no right, responsibility, or ability to control, direct, or influence any action, inaction, conduct, or decision made by third-party service providers.

We further reserve the right to change these Additional Terms at any time by posting the revised document on our website or by sending an email to the last email address you have given to us. The changed Terms will be effective immediately upon posting on our website with respect to any continued or new use of the Service.

B. Facebook and Instagram ads

With Dosender, you can create, manage, and pay for ads posted on Facebook through your Dosender Account.

Please be aware that the feature is integrated with Facebook. Your use of the feature will be governed by and subject to Facebook’s regulations, especially Facebook’s Terms of Service, Advertising Policies and Commercial Terms. You specifically understand and agree to comply with such regulations.

1. Creating, managing, and purchasing ads

If you are a Facebook user, you can start creating and managing Facebook ads from your Dosender Account.

Ads must comply with all applicable laws, regulations and guidelines, ’s Terms of Service and other policies, as well as Facebook’s policies, standards and restrictions (“Regulations”). Failure to comply with Regulations may result in a variety of consequences, including:

  • the cancellation of ads placed on Facebook and termination of your Facebook account
  • rejection of your ad before being placed on Facebook
  • revoking your ability to use the feature
  • suspension or termination of your Account.

Before starting an advertising campaign, you have to define a maximum budget for this purpose. The chosen amount needs to be paid up front. The unused portion of the amount will be converted into credits that you can use solely to pay for your next Facebook ads (“Credits”). Credits can be used until they are completely exhausted, or until you stop using the feature or Service. Credits can’t be converted into money and can’t be refunded except where required by law.

Late scheduling of delivery, interruptions in rendering the service or the Integration, and other obstacles that may impact your advertising, may be caused by Facebook and we bear no liability in such circumstances. Further, we do not guarantee the reach or performance of your ad. Please be aware that Facebook may also reject or remove any ad for any reason.

2. Transfer of data

Facebook allows you to place pixels on your website, or use other tracking technologies. These enable you to place ads on Facebook, and gather information to report on your campaign’s performance. If you enable Facebook’s tracking technologies, you represent and warrant that you clearly state their use, how visitors to your website can opt-out of the collection and use of information for ad targeting, and where to access a mechanism to do so. Where express consent for using tracking technologies is required, you represent and warrant that you have secured permissions before implementing them.

You may also use some options provided by Facebook – such as custom audiences – that enable more features due to data transfer. If you choose to pass data to Facebook, you represent and warrant that you have all necessary rights and permissions and a lawful basis to disclose and use the data in such a manner. When using Facebook’s custom audience feature, you expressly decide which data will be transferred to Facebook. You’re passing such data directly to Facebook. Please make sure that data about any individual who has exercised his or her right to opt out of having data disclosed and used, in particular for targeted advertising is not transferred. You're passing data directly to Facebook. Therefore, you expressly confirm that you will observe Facebook's Custom Audiences Terms.

C. Dosender Social Ads Creator

Dosender Social Ads Creator is a mobile-based application (“Application”) that allows you to easily create animated graphics and further post them on social media channels.

Please be aware that the Application is governed by and subject to its own regulations, including Dosender Social Ads Creator Terms of Use. You specifically understand and agree to comply with all applicable regulations.

1. Creation of Dosender Social Ads Creator Account

To integrate the Application with your Dosender Account, you must log in to the Application using your Dosender Account credentials.

Please remember you can’t change how you choose to log in. So if you log in to the Dosender Social Ads Creator Account using your Dosender Account credentials, you won’t be able to later log in to the Account using a different method. As such, you won’t be able to use your Dosender Social Ads Creator Account after your Dosender Account expires or is terminated.

You can only log in to the Dosender Social Ads Creator Account with your main Dosender Account.

2. Compliance

Graphics must comply with all applicable laws, regulations, and guidelines; Dosendere’s Terms of Service and other policies; the Dosender Social Ads Creator Terms of Use; as well as third party policies, standards and restrictions, if applicable (“Regulations”). Failure to comply with the Regulations may result in a variety of consequences, including:

  • the cancellation or rejection of graphics placed on the social media channel
  • revoking your ability to use the Dosendere Service or the Integration,
  • and suspension or termination of your Dosendere Account.
3. Payment terms

Dosendere Social Media Ads Creator is an add-on provided by Dosendere on specified Subscription plans, which is a separately rendered integration paid upon installation. When you choose to purchase the service through the Apple Store or Google Play, please be aware Dosendere will not refund you any money and you will not be able to move your independent Dosendere Social Ads Creator Account to your Dosendere Account.

D. Square
  • Dosendere allows you to enrich your Sales Funnel by integrating your own Square account. You will be able to process payments made by your customers directly on your landing pages
  • In order to use the Square Integration, you have to open and maintain your own Square account. By using the Square Integration, you agree to be bound by all relevant Square terms of service and policies, available here. These links and services are provided here only for your convenience, and Dosendere is not responsible for the content or performance of any linked website or Square Service. You should not use any Square policies to avoid any obligations determined in the Dosendere Terms of Service.
  • You are solely responsible for the collection and administration of payments made by your customers, or anyone else who pays for goods or services you offer, when using your Dosendere Account, and you should comply with all applicable laws relating to it, including all applicable international or local, state, or federal tax requirements.
  • Dosendere does not process or hold your funds or any payments made by your customers, or other persons who pay for goods or services offered by you when using the Square Integration at any time. You are solely responsible for any refunds or chargebacks associated with any payments.
  • By setting up the Square Integration, you accept and agree that certain information related to your account (including customer identification and transaction data, and inventory data) will be disclosed to and stored by both Dosendere and Square. You accept that all payment and financial information provided by your customers when using Square will be transferred directly to Square. We will handle the data disclosed to us as described in our Privacy Policy. When you decide to stop using the Square Integration, this information will be stored in your Dosendere Account until you decide to delete it, we require it to be deleted, or you cancel your Dosendere Account, whichever occurs first.
  • Without limiting the foregoing, in any event you will not access or use the Square Integration to permit or facilitate corruption, theft, or fraud of any kind.
  • Square is solely responsible for all activities, issues and disputes related to payment processing enabled via the Square Integration including payment receipt, refunds, chargebacks, and taxes. You and your customers should contact Square directly to resolve any issues related to the foregoing. All payment information provided by your customers using the Square Integration will be passed directly to Square, and Dosendere will not have access to that information. Dosendere does not manage and is not responsible for Square’s PCI-DSS compliance obligations and efforts.
E. Stripe
  • Dosendere allows you to enrich your Sales Funnel by integrating your own Stripe account. You will be able to process payments made by your customers directly on your landing pages
  • In order to use the Stripe Integration, you have to open and maintain your own Stripe account. By using the Stripe Integration, you agree to be bound by all relevant Stripe terms of service and policies, available here. These links and services are provided here only for your convenience, and Dosendere is not responsible for the content or performance of any linked website or Stripe Service. You should not use any Stripe policies to avoid any obligations determined in the Dosendere Terms of Service.
  • You are solely responsible for the collection and administration of payments made by your customers, or anyone else who pays for goods or services you offer, when using your Dosendere Account, and you should comply with all applicable laws relating to it, including all applicable international or local, state, or federal tax requirements.
  • Dosendere does not process or hold your funds or any payments made by your customers, or other persons who pay for goods or services offered by you when using the Stripe Integration at any time. You are solely responsible for any refunds or chargebacks associated with any payments.
  • By setting up the Stripe Integration, you accept and agree that certain information related to your account (including customer identification and transaction data, and inventory data) will be disclosed to and stored by both Dosendere and Stripe. You accept that all payment and financial information provided by your customers when using Stripe will be transferred directly to Stripe. We will handle the data disclosed to us as described in our Privacy Policy. When you decide to stop using the Stripe Integration, this information will be stored in your Dosendere Account until you decide to delete it, we require it to be deleted, or you cancel your Dosendere Account, whichever occurs first.
  • Without limiting the foregoing, in any event you will not access or use the Stripe Integration to permit or facilitate corruption, theft, or fraud of any kind.
  • Stripe is solely responsible for all activities, issues and disputes related to payment processing enabled via the Stripe Integration including payment receipt, refunds, chargebacks, and taxes. You and your customers should contact Stripe directly to resolve any issues related to the foregoing. All payment information provided by your customers using the Stripe Integration will be passed directly to Stripe, and Dosendere will not have access to that information. Dosendere does not manage and is not responsible for Stripe’s PCI-DSS compliance obligations and efforts.
F. PayPal
  • Dosendere allows you to enrich your Sales Funnel by integrating your own PayPal account. You will be able to process payments made by your customers directly on your landing pages.
  • In order to use the PayPal Integration, you have to open and maintain your own PayPal account. By using the PayPal Integration, you agree to be bound by all relevant PayPal terms of service and policies, available here. These links and services are provided here only for your convenience, and Dosendere is not responsible for the content or performance of any linked website or PayPal Service. You should not use any PayPal policies to avoid any obligations determined in the Dosendere Terms of Service.
  • You are solely responsible for the collection and administration of payments made by your customers, or anyone else who pays for goods or services you offer, when using your Dosendere Account, and you should comply with all applicable laws relating to it, including all applicable international or local, state, or federal tax requirements.
  • Dosendere does not process or hold your funds or any payments made by your customers, or anyone else who pays for goods or services you offer when using the PayPal Integration at any time. You are solely responsible for any refunds or chargebacks associated with any payments.
  • By using the PayPal Integration,you agree to passing on and storing certain information related to your Account – including customer identification and transaction data, and inventory data – by Dosendere and PayPal. You accept that all payment and financial information provided by your customers when using PayPal will be transferred directly to PayPal.We will process this information in a way and manner described in our Privacy Policy . When you decide to stop using the PayPal Integration, this information will be stored in your Dosendere Account until you decide to delete it, we require it to be deleted, or you cancel your Dosendere Account, whichever occurs first.
  • Without limiting the foregoing, in any event you will not access or use the PayPal Integrationto permit or facilitate corruption, theft, or fraud of any kind.
  • Please note that in any cases related to payments, taxes, refunds or chargeback – or any payment-related issues or disputes – you and your customers have to contact PayPal directly. All payment information provided by your customers using the PayPal Integration will be passed directly to PayPal, and Dosendere will not have access to that information. Dosendere does not manage and is not responsible for PayPal’s PCI-DSS compliance obligations and efforts.
G. PayU
  • Dosendere allows you to enrich your Sales Funnel by integrating your own PayU account. You will be able to process payments made by your customers directly on your landing pages.
  • In order to use the PayU Integration, you must open and maintain your own PayU account. By using the PayU Integration, you agree to be bound by all relevant PayU terms of service and policies, available here. These links and services are provided here only for your convenience, and Dosendere is not responsible for the content, or performance of any linked website or PayU Service. You should not use any of PayU policies to avoid any obligations determined in Dosendere Terms of service.
  • You are solely responsible for the collection and administration of payments made by your customers or other persons who pay for goods or services offered by you when using your Dosendere Account and you should comply with all applicable laws relating to it, including all applicable international or local, state or federal tax requirements.
  • Dosendere does not process or hold your funds or any payments made by your customers, or other persons who pay for goods or services offered by you when using the PayU Integration at any time. You are solely responsible for any refunds or chargebacks associated with any payments.
  • By using the PayU Integration,you agree to pass on and store certain information related to your Account – including customer identification and transaction data, and inventory data – by Dosendere and PayU. You accept that all payment and financial information provided by your customers when using PayU will be transferred directly to PayU.We will process this information in a way and manner described in our Privacy Policy .When you decide to stop using the PayU Integration, this information will be stored in your Dosendere Account until you decide to delete it, we require it to be deleted, or you cancel your Dosendere Account, whichever occurs first.
  • Without limiting the foregoing, in any event you will not access or use the PayU Integrationto permit or facilitate corruption, theft, or fraud of any kind.
  • Please note that in any cases related to payments, taxes, refunds or chargebacks – or any payment-related issues or disputes – you and your customers shall contact PayU directly. All payment information provided by your customers using PayU Integration will be passed directly to PayU, and Dosendere will not have access to that information. Dosendere does not manage and is not responsible for PayU’s PCI-DSS compliance obligations and efforts.
H. BlueSnap
  • Dosendere allows you to enrich your Sales Funnel by integrating your own BlueSnap account. You will be able to process payments made by your customers directly on your landing pages.
  • In order to use the BlueSnap Integration, you have to open and maintain your own BlueSnap account. By using the BlueSnapIntegration, you agree to be bound by all relevant BlueSnap terms of service and policies, available here.These links and services are provided here only for your convenience, and Dosendere is not responsible for the content or performance of any linked website or BlueSnap Service. You should not use any BlueSnap policies to avoid any obligations determined in the Dosendere Terms of Service.
  • You are solely responsible for the collection and administration of payments made by your customers, or anyone else who pays for goods or services you offer, when using your Dosendere Account, and you should comply with all applicable laws relating to it, including all applicable international or local, state, or federal tax requirements.
  • Dosendere does not process or hold your funds or any payments made by your customers, or other persons who pay for goods or services offered by you when using the PayU Integration at any time. You are solely responsible for any refunds or chargebacks associated with any payments.
  • By setting up the BlueSnap Integration, you accept and agree that certain information related to your account – including customer identification and transaction data, as well as inventory data – will be disclosed to and stored by both Dosendere and BlueSnap. You accept that all payment and financial information provided by your customer using BlueSnap payments will be transferred directly to BlueSnap. We will handle the data disclosed to us as described in our Privacy Policy. When you decide to stop using the BlueSnap Integration, this information will be stored in your Dosendere Account until you decide to delete it, we require it to be deleted, or you cancel your Dosendere Account, whichever occurs first.
  • Without limiting the foregoing, in any event you will not access or use the BlueSnap Integration to permit or facilitate corruption, theft, or fraud of any kind.
  • BlueSnap is solely responsible for all activities, issues and disputes related to payment processing enabled via the BlueSnap Integration, including payment receipt, refunds, chargebacks, and taxes. You and your customers should contact BlueSnap directly to resolve any issues related to the foregoing. All payment information provided by your customers using the BlueSnap Integration will be passed directly to BlueSnap, and Dosendere will not have access to that information. Dosendere does not manage and is not responsible for BlueSnap’s PCI-DSS compliance obligations and efforts.

Practices that are strictly prohibited:

  1. sending spam or otherwise unsolicited messages in violation of applicable laws;
  2. sending messages to any purchased or rented email lists, or any third party lists whatsoever;
  3. uploading, posting, emailing, storing, linking to, transmitting or otherwise making available any Content that:
    • infringes third party’s copyright or rights related to copyright, trademark, patents, trade secret or other proprietary right of any third party;
    • is obscene, threatening, abusive, harassing, defamatory, libellous, slanderous, deceptive, fraudulent, invasive of another person's privacy, tortuous, or otherwise violates applicable law or Dosendere's rules or policies;
    • is associated with pornography, adult-related material, child pornography, bigotry, racism, hatred, profanity, mail fraud;
    • contains harmful content, including, without limitation, software viruses, Trojan horses, worms, time bombs, cancel bots, spy-ware, or any other files, software programs, or technology that is designed or intended to disrupt, damage, surreptitiously intercept or expropriate services or any system, program, data or personal information, or limit the functioning of any software, hardware, or equipment or to damage or obtain unauthorized access to any data or other information of any third party;
  4. using the Service to call on minors directly to purchase products or services;
  5. using the Service to affect the subconscious of a recipient;
  6. using deceptive subject lines, or other Content created, hosted or sent using the Service, in particular in an attempt to mislead the recipient about the purpose or the content of the message;
  7. adding, removing or modifying the identifying header information, in particular in an attempt to deceive or mislead the recipient;
  8. impersonating or attempting to impersonate any person or entity (including any of our employees or representatives) or the Service by using forged or deceptive headers or other identifying information such as name, nickname, domain name, or email address. The use of anonymous re-mailers or nicknames does not constitute impersonation;
  9. modifying, reproducing, duplicating, copying, displaying, sub-licensing, selling, creating derivative works from, exploiting, reverse-engineering or otherwise using any portion of the Service, especially the source code or the materials provided in Multimedia Studio, whether rendered by us for free, within fee calculated on the basis of the chosen Subscription Plan or paid separately, except as specifically provided and allowed by us. In particular you may not use the Service, any portion of it or any content provided to you by Dosendere or created within the Service (notwithstanding whether such content is paid or free, customized or standard) outside of the Service;
  10. using the Service contrary to its primary purpose, especially for hacking or to solicit passwords, personal identifying information or credit card data for unlawful or phishing purposes, especially by making automated use of the system, such as using scripts, bots, spiders or scrapers;
  11. creating (sub)domain name for landing page(s) using vulgar, offending words or brand names to which you are not entitled or which in any other manner may infringe third party’s rights;
  12. using the Landing Page Builder add-on to design websites or landing pages for third parties;
  13. using the tools and materials provided in the Landing Page Builder add-on and Multimedia Studio to design landing pages which are placed in the Internet with the use of other service than the Landing Page Builder add-on;
  14. use the Service, especially landing page(s) created with the use of the Landing Page Builder add-on to promote Dosendere’s competitors or their services or products;
  15. using insulting, obscene, threatening, abusive, harassing, defamatory, libellous, slanderous, deceptive, privacy infringing or other improper language, messages or other means of communication while contacting our employees or representatives;
  16. undertaking any other activity that in our opinion interferes with, is, or may be harmful to our employees, officers, representatives, our business, reputation, goodwill or the ability of other Customers to effectively use our Service
  17. making use of materials that we render available to you (in particular, but not limited to through the Multimedia Studio), to endorse a political party, candidate, elected official, opinion, or to present person suffering from, medicating for, a physical or mental ailment.

Our Customers are not allowed to use the Service to stream, disclose, engage, offer to sell, and promote, either directly or indirectly, any goods or services that:

  1. victimize, harass, degrade, or intimidate an individual or a group of individuals on the basis of religion, political option, gender, sexual orientation, race, ethnicity, age, or disability;
  2. violate any law, statute, ordinance, or regulation including, without limitation, those governing consumer protection, Internet tobacco sales, unfair competition, anti-discrimination or false advertising;
  3. offer or disseminate fraudulent goods, services, schemes, or promotions (e.g. make-money-fast schemes, chain letters, pyramid schemes), payday loans or engage in any unfair deceptive act or practice;
  4. are associated with any form of gambling, betting or bingo- or lottery-type services;
  5. are associated with financial products and services that are frequently associated with misleading or deceptive promotional practices (for example, Initial Coin Offerings ICO or binary options); cryptocurrency-related products and services may not be promoted without our prior written permission;
  6. are associated with any form of adult, sexually oriented, or obscene materials or services, including without limitation, any material clearly designed to sexually arouse the viewer/reader (e.g. books, text, photos, videos, X-rated movies, pornographic materials, etc.), any materials which require individuals to be eighteen (18) years of age or older to view or purchase those materials, escort services, and adult websites;
  7. are associated with the sale of:
    • any controlled drug that requires a prescription from a licensed practitioner; or
    • any over-the-counter drug, or
    • non-prescription drugs;
    • are associated with illegal telecommunications or cable television equipment, such as access cards, access card programmers and unloopers, cable descramblers or filters;
  8. are associated with weapons of any kind and related items, including firearms, firearm parts and magazines, ammunition, BB and pellet guns, tear gas, stun guns, switchblade knives and martial arts weapons;
  9. market for:
    • nicotine, nicotine products, products imitating nicotine products, symbols related to smoking or nicotine;
    • alcohol of any kind;
    • drugs of any kind, products related to drugs, symbols related to drugs, the use of drugs of any kind;
    • medical services, medical aid, medical assistance, medicines;
    • video lotteries, cylindrical games, card games, dicing, and automated game;
  10. encourage minors to influence their parents or other persons with an aim of impelling them to buy products or services marketed through the Service;
  11. take advantage of minors' inexperience and credulity; exploit the special trust minors have in their parents, teachers or other persons;
  12. unreasonably show minors in dangerous situations.

Examples of activities regarded as violation of our Terms of Service:

  1. failing to make payment when due,
  2. using the Service for abusive or prohibited practices referred to in Section 6 of these Terms of Service;
  3. sending emails which we consider SPAM (determined on the basis of Dosendere algorithms and compliance procedures), in particular if:
  4. breach the rules of use of our trademarks and other intellectual property,
  5. creating more than one Free Trial Account by the Customer
  6. providing inaccurate, unreliable or false registrant contact details, or failing to keep such contact details up to date.
  7. assigning rights and obligations resulting from the Service agreement to a third party without prior consent of Dosendere.